Our experience in building processes will help prepare and transform the processes of providing IT services. In line with ITSM best practices, we can help you achieve greater process efficiency and better customer and end-user satisfaction with your IT services.


As a result of the implementation of the program, you will be able to solve such problems as:

  • building transparent and manageable processes for the provision of IT services that support effective interaction with the customer and service users, as well as a quick response to changing needs;
  • improving the quality of IT services and the company's competitiveness in the market;
  • the most effective use of investments in IT and an increase in the speed of their return;
  • organization of the IT service, which allows the most efficient management of resources, tasks and, accordingly, increase the satisfaction of IT employees;
  • justification of the cost of services and price management.


  • Performance management. All IT infrastructure components are measured, monitored, and performance tuned.
  • Determining the necessary resources for the functioning of the application. The hardware or network bandwidth determines the capacity needed to support new or modified applications under a predicted workload.
  • Modeling. Analytical or simulation models are used to determine the capacity required to run applications. Working out the best solution based on the analysis of numerous scenarios and answers to the question "what if?"
  • Capacity planning. Analysis of current statistics based on scenarios and forecasts for the upcoming operation of IT infrastructure and resources required to meet the projected demand for IT services.

We use solutions such as VMware vReaize Hyperic for monitoring and analyzing applications and their correlation with events in the infrastructure, VMware vRealize Operations as a centralized tool for analyzing and collecting all the necessary metrics for various types of devices (virtual infrastructure components, storage systems, databases) and on cloud platforms (OpenStack, vCloud, vRealize Automation, Amazon, Hyper-V). If you need a centralized toolkit for monitoring and analyzing disposal, reporting only for virtual providers (VMware, OpenStack, RedHat CloudForms), then we offer the ManageIQ solution.

Link4Tech engineers will customize any application software to the specifics of your company. The service includes:

  • training users to interact with automation systems;
  • assistance in mastering the techniques for performing process procedures;
  • final software debugging.

We will provide:

  • compliance of the acquired capacity with the actual needs of the business;
  • compliance of current facilities with the company's development plans;
  • compliance of current facilities with the company's development plans;
  • timely information on the need for additional resources;
  • technical support and outsourcing;
  • training of users on systems of automation of capacity management of IT services.

Our experts offer you to use the IT consulting service in Moscow, as well as in any other city in Russia and around the world. We are ready to conduct a qualified assessment of the IT infrastructure of your organization, to assist in the formation of a strategy and tactics for IT development that will optimally meet the needs of your business, and to implement it in a quality manner.



  • revision and improvement of the efficiency of IT infrastructure management processes (in accordance with ITIL);
  • checking the technical structure of IT for compliance with business requirements;
  • IT service management automation;
  • preparation of recommendations for improving the IT infrastructure, and their implementation;
  • creation of the architecture of the organization's IT infrastructure;
  • trainings, including in our own certified Training Center.

Independent analysis of infrastructure and consulting optimization of IT systems, data processing centers (DPC) and infrastructure of user workplaces will help to effectively plan the development of IT infrastructure and prioritize the implementation of IT projects.


Modern business is developing dynamically and actively. The management of the companies identifies new points of growth, defines new goals and objectives in the development and support of the business, and information technologies penetrate the business processes of companies more and more deeply. New technologies are ready not only to provide support and optimization of companies' business processes, but also to bring new ideas into business, give additional impetus to development and create competitive advantages.

To create synergy between business and IT, an IT strategy is formed and constantly updated.

An effective IT strategy is always based on an IT audit. It allows you to assess the state of the infrastructure and the level of availability of IT services, assess the business and IT processes of the company and their continuity, the competence of IT employees, the project office and the efficiency of all information systems.

IT audit (IT analysis) is an opportunity to obtain an objective assessment of the IT management system of your company, to understand how IT infrastructure, information systems and IT services should develop, as well as to determine the points and methods of the most effective application.


  • will show how fully and efficiently information support of key business processes of your company is carried out;
  • will show the possibility and benefits of applying new technologies and approaches of the modern digital world (such as business digitalization, migration to cloud and hybrid environments, business process automation);
  • Shows how IT assets and IT resources can provide additional quality business opportunities;
  • Shows how IT transformation can optimize value chains for the entire business and for the IT department in particular;
  • will assess the need to implement IT management methodologies, IT services, applications and integration environment in order to maximize the benefits and benefits from them;
  • will show how to ensure business continuity, what solutions can be used to analyze the functioning of the network and IT infrastructure, business applications, identify problems in any IT application or service, determine the availability and performance of software transactions, predict the negative impact on the end user;
  • help you decide how to maximize the use of the existing IT capacities of the company and, thereby, minimize costs when implementing large-scale changes;
  • find out how much the company is investing in the IT department, IT infrastructure, information systems and services, and whether this is justified;
  • will help to reduce the cost of maintenance and ownership of information systems;
  • will highlight the risks in the field of information protection and tell you how to eliminate or minimize them;
  • will help to assess the compliance of your IT with the world's best practices and reference models used by our large customers around the world.